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Digital Transformation

Explore Opportunities in Oman’s Growing Tech and Innovation Ecosystem

Digital Transformation
The Digital Transformation Sector at the Ministry of Transport, Communications, and Information Technology in the Sultanate of Oman leads the digitization of government services and infrastructure across public and private sectors. It aims to enhance operational efficiency, streamline procedures, and improve user experience by adopting modern technologies such as artificial intelligence, cloud computing, and blockchain. This sector plays a key role in accelerating the shift toward a smart government and digital economy, in line with Oman Vision 2040.

News

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Oman Participates in 27th GCC e-Government Executive Committee Meeting

Date Published: 26 May 2025

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Oman Advances 6% in 2024 e-Services Maturity Index

Date Published: 07 May 2025

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Promoting Digital Inclusion: Launch of the Digital Accessibility Guideline

Date Published: 15 May 2025

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Services

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Projects

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Digital Transformation: Organizational Change Management

Start Date: N/A

End Date: N/A

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Digital Transformation Ambassador

Start Date: N/A

End Date: N/A

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Digital Excellence-Project Management

Start Date: 2024-05-19

End Date: 2024-05-19

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Event

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COMEX: Global Technology Show

Event Date: 2025-09-08

Time: TBD

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MTCIT 2025 Execution Plan

Event Date: 2025-01-23

Time: 9:00

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Legislation

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Policies

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IT Governance Policy

Date Published: 01 September 2020

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Information Security Management Policy

Date Published: 01 September 2019

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Common FAQ

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It is a program aimed at transitioning to a knowledge-based economy and achieving access to a safe, advanced, and easily accessible digital Omani society.

  • Centralized government platform for complaints and suggestions.
  • Accurate data enabling planning, decision-making, and future forecasting.
  • Technical infrastructure, integration, and interconnectivity between institutions.
  • Central dashboard for monitoring service performance and revenues.
  • Reduced environmental impact due to congestion and service delivery requirements.
  • Smart services and an exceptional user experience.
  • Unified national portal for e-services.
  • Centralized contact and service center.
  • Security, transparency, and citizen satisfaction.
  • Platform for measuring individual, institutional, and financial performance.
  • Shared core digital solutions.
  • Simplified and proactive government procedures.
  • Encouraging local and foreign investments and improving the business environment.

  • Commitment to digital integration with the main national data sources to avoid duplication.
  • Making public data available within the institution and publishing it as open data via the national open data platform and the institutional e-portal.
  • Compliance with e-government technical standards and achieving advanced levels of adherence.
  • Diversifying service request channels through multiple digital access points and integrating with the “Omanna” e-services portal and mobile applications at minimum.
  • Using electronic authentication issued by the National Center for Electronic Authentication to access digital channels.
  • Aligning with national shared infrastructure to reduce costs and improve operational productivity.
  • Documenting services and administrative procedures clearly and accurately in approved electronic formats.
  • Redesigning and improving administrative procedures and business models before offering them digitally.
  • Forming an internal committee for digital transformation linked to the top management to oversee implementation.
  • Periodic review of the digital transformation plan, preparing progress reports, and continuous improvement proposals.
  • Prioritizing the use of ICT and modern technologies to enable all internal operations and provide e-services.
  • Providing service tracking features and dashboards for beneficiaries to monitor process status.
  • Avoid requesting official data/documents previously issued by any government entity except in rare necessary cases.
  • Integration with electronic authentication to ensure electronic signing of transactions.
  • Alignment with national digital transformation directives and using email for electronic communication.
  • Coordination with the Ministry of Transport, Communications, and IT when planning to implement digital projects, initiatives, systems, solutions, and applications.
  • Adherence to standards for operating the unified national government e-services portal, developed by the Ministry, including implementing modern digital practices and shared services.

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