Policies and Governance
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Communications and Postal Services
The Sultanate of Oman’s Ministry of Transport, Communications, and Information Technology has launched a comprehensive initiative to revitalize and modernize the postal sector. This initiative is built around several key programs and specific actions aimed at enhancing efficiency, competitiveness, and the quality of postal services in Oman. Link
Key Objectives and Initiatives
A full review of existing postal laws and regulations, including updating the Law on Regulating Postal Services to meet current and future market needs, creating an integrated regulatory environment to support sector growth.
Establishing legislative frameworks for online trade, protecting local businesses, and encouraging their transition to digital platforms. It also includes streamlining customs clearance for fast postal shipments to improve e-commerce operations.
Introducing effective measures and conducting research to understand and reduce the impact of the grey market on legitimate postal services.
Reviewing and updating licensing systems to ensure entities comply with strategic goals and contribute positively to sector development.
Training and skill development to leverage new technologies, preparing the workforce to adapt to evolving markets and consumer expectations.
Launching campaigns to promote awareness of postal services, build public trust, and increase service usage.
Encouraging cooperation between postal providers and other sectors such as logistics and transport to improve service delivery.
Developing a national emergency plan to ensure business continuity during crises, with a focus on both rapid response and effective recovery.
Implementation Timeline
The initiatives will be carried out between 2025 and 2029 in phases, with milestones for each program, allowing for continuous evaluation and adjustment based on market feedback.
This initiative represents a strategic effort by Oman to modernize the postal sector, making it more competitive and responsive to business and consumer needs. By advancing regulatory reform, digital transformation, public engagement, and workforce capacity, Oman seeks to establish itself as a regional hub for postal services and e-commerce, contributing to broader economic growth and diversification.
