At this stage, the ministry seeks to evaluate the experience of users and drivers after the implementation of the decision, and to gather opinions to develop digital services and enhance their efficiency.

Objectives of the consultation:

• Measuring community satisfaction with the digital services provided thru ride-hailing applications.
• Monitoring the field challenges that emerged after the implementation of the regulatory decision.
• Receiving opinions and suggestions that support the development of the digital system in the transport sector.
• Enhancing community partnership in improving services and ensuring the sustainability of digital transformation in the Sultanate.

Consultation period: June 22 to July 22, 2025

Consultation results: The number of respondents reached 16 participants, who answered six axs related to ways to develop digital taxi services in the Sultanate of Oman. The results showed that 31% of the participants use licensed taxi applications, while 50% of them believe that "speed of access" is the most important feature in using these applications. 51% of the participants indicated that "work and income organization" is the main incentive for taxi drivers to join licensed applications. While 38% indicated that short educational video clips are their preferred way to learn about digital taxi services.

Based on these results, the ministry launched a visual awareness campaign titled "It Matters to You," targeting taxi drivers, with the aim of encouraging their participation in licensed applications. This campaign is part of the ministry's efforts to regulate the sector, improve service quality, and ensure passenger safety thru digital solutions that provide safe and transparent access to taxi services. To learn more about the campaign and its content, please click here.