Developed by the Information Technology Authority, this framework improves how IT services are delivered and managed in government institutions. It emphasizes IT governance, transparency, and alignment with organizational goals while leveraging global standards like COBIT and ISO/IEC 20000.

The framework includes:

• Clear objectives for quality, efficiency, and risk reduction

• Defined roles and responsibilities for IT leaders and stakeholders

• Methodologies for creating service agreements, monitoring performance, and reviewing contracts

• Tools for measuring customer satisfaction and performance indicators
  It serves both decision-makers and IT professionals to support reliable and effective government IT services in the Sultanate of Oman.